Michelin is committed to protecting your personal information and being clear and transparent about what information we collect and how we will use it. This policy explains how any personal information we collect when you use our website or digital services, or that you provide to us, will be processed by us.
Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it.
1. Who we are and how we can be contacted
3. About our Data Protection Consultant
4. Other policies you should read
5. Information we collect from you
6. Information we collect about you from other places
7. Where we store your personal information
8. Sharing your personal information
9. How long with personal information be kept by us
10. Your rights under data protection legislation
11. What you can do if you’re not happy with how we use you information
12. About Data Security
- 1. Who we are and how we can be contacted
Our full legal name is located in 10 Sos. Bucuresti – Nord, Global City Business Park, Building O1, 3rd and 2nd floors and Building O 1, body O1.3, 4th floor, room 1, Voluntari, Ilfov County, registered with Ilfov Trade Registry under no. J23/2379/2013, Sole Registration Code 13663684, we are the Data Controller. If you need to contact us you have a number of options:
- You can email us at dataprivacy_EUC@michelin.com.
- You can send us a letter to the following adress Sos. Bucuresti-Nord nr. 10, Global City Business Park, Cladirea O1, etaj 3, Voluntari, Ilfov.
The information set out in this policy is applicable to all Michelin websites.
- 3. About our Data Protection Consultant
While everyone at Michelin is committed to protecting and respecting your privacy, we have a Data Protection Consultant who deals with all aspect of personal data at Michelin. You can contact us by sending an email to dataprivacy_EUC@michelin.com.
- 4. Other policies and information we encourage you to read
Additional privacy policies
Our site may, from time to time, contain links to and from our websites and digital platforms of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
- 5. Information we may collect from you directly
This section sets out:
- how we collect your personal information;
- the categories of data that we collect;
- a description of how we plan to use the information we collect; and
- the legal basis that we will rely on to process information collected.
We may collect and hold the following information about you:
|Your capacity||Data collected||Purpose/Activity||Type of Data||Lawful basis for processing||Retention period|
|Participant in competition/ promotion||Information you give to us when you enter a commercial competition or promotion (“Competition Data”).|| |
To enable us to send you further information about the competition or a prize if you are the competition winner. Unless we state otherwise when we collect your information, we will only use this information for managing and administer the competitions or promotions.
|Competition Data might include, for example, your name and your full address, email address and/or phone number|| |
The performance of an agreement between you and us to enter the competition or promotion.
|The data will be retained until the competition is finalized, and afterwards for the retention periods required by the applicable fiscal, archiving and other laws.|
|Participant in survey||Information you provide to us when you complete a survey or respond to a questionnaire or poll (“Survey Data”).|| |
To collect information about a specific matter, for example, our services to you.
In many cases surveys, questionnaires and polls are anonymous and we only collect personal information for statistical data. If this is not the case, we will let you know at the time of collecting the information.
|Information may include your full name, your email address and other personal data requested.|| |
We will use our legitimate interests in the monitoring and improvement of our products and services to our customers and users as the legal basis for processing Survey Data.
|The data will be retained for 3 years after the completion of the survey.|
|Account holder||If you register for any of our products or services via an account we will request information to enable us to identify you and provide the products and services to you, as well as information about such products and services (“Account Data”).||Account Data will be processed for the purpose of operating our websites, providing digital services you sign up for, communicating with you about those digital products and services and maintaining back-ups of our services.||Account Data will include your full name, email address. We may also ask you to set a password so you can securely log back on to your account.||The performance of the agreement between you and us (i.e., the Terms and Conditions of the respective website) for the provision of the product and services is the legal basis for processing Account Data.||The data will be retained for period of time the account is valid, and afterwards for the retention periods required by the applicable fiscal, archiving and other laws.|
|Direct marketing recipient||If you request further information from us by signing up to receive any of our newsletters or marketing communications (“Marketing Data”).||Marketing Data is processed for the purposes of sending you the relevant notifications and/or newsletters you have requested.||We will ask you for your name and email address so we can send you the information requested|| |
The legal basis for this processing is consent.
|The data will be retained until the consent is withdrawn. You can withdraw your consent anytime. However please note that such withdrawal of consent will not affect the data processing already performed. After withdrawal of consent, we may keep your data to ensure we comply with your request not to receive direct marketing communication from us.|
|User of dealer locator||Information you provide us when using location services, for example our dealer locator (“Location Data”).||This information is used to identify dealers in that surrounding location.||To use some of our services we request a postcode.||The performance of the agreement between you and us for the provision of the digital product and services is the legal basis for processing Location Data.||The data will be retained for the duration of using the dealer locator, and afterwards for the retention periods required by the applicable fiscal, archiving and other laws.|
|Participant in recruiting process||Information you provide us when sending CVs for the recruiting process (“Recruiting data”)||This information is used in order to evaluate and decide on the best candidates for available jobs, and after the completion of the recruitment process for informing candidates of similar opportunities within Michelin.||All the information you include in a CV, for example your full name, address, age, gender, education, previous employment etc.||We will assess the personal data provided by you in our legitimate interest in selecting the best candidate; following the selection, the personal data of the successful candidate will be processed with a view to conclude the contract.||The data will be retained for 3 years after the completion of the recruitment process.|
|Visitor of our websites||Information you provide us when visiting our websites, such as the data provided in the sections related to ‘contact us’ etc. ("Visiting data”)||This information is used in order for us to be able to answer your requests and to improve the managing of our websites||All the information you provide when contacting us through the websites||We will assess the personal data provided by you in our legitimate interest in improving your experience on the websites||The data will be retained until your request is finalized, and afterwards for the retention periods required by the applicable archiving and other laws.|
When you provide us information (for example, the information set out in the scenarios above), in some cases we will also ask you for additional, voluntary information. This information will be identified as optional and is used to help us better understand our customers and tailor our services to them.
- 6. Information we collect about you from third parties
- We may receive information about you (such as full name, position within our contractual partner, email address and telephone number) provided by our contractual partners, legal entities, if you are the representative/ contact persons designated by such legal entities for ensuring the performance of the contract with Michelin.
We will process this data for our legitimate interest, as they will enable us to fulfil our contractual obligations and to communicate with our contractual partner in the context of performing the commercial contract. Unless we communicate to you otherwise, we will only use this information for managing and administer the contractual relationship with the partner you represent.
The data will be retained for the duration of the contract, unless your company will indicate another representative/ contact persons. The correspondence with you will however be retained longer, as necessary for business and archiving aims, depending on the topic.
- We may receive information about you if you use any of the other websites we operate or the other products and/or services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment services, analytics providers, search information providers and credit reference agencies) and may receive information about you from them
The legal basis for his processing is our legitimate interests, namely monitoring and improving our website, products and services.
- Information from our web servers’ logs, for example information about your computer, such as your IP address, operating system and browser type (“Usage Data”). This information is used by us for system administration and to analyse how people are using our websites and digital platforms. It also helps us to provide the best online infrastructure for your online activities.
The legal basis for this processing is our legitimate interests, namely monitoring and improving our website, products and services.
- We also collect information from our social media sites, including likes, shares and tweets, and about the content on social networking sites.
- Information we find about you from other reputable information sources. This information will be collected from publicly available records, such as the Trade Registry Office.
- 7. Where we store your personal information
We generally store your personal information on our local servers. We may also transfer your personal information outside Romania, as detailed below.
International Transfers of Personal Data
Michelin is an international group with databases in the various countries in which it operates. Michelin may transfer your personal data within the group to one of its databases or to its external partners located outside of your home country.
As levels of data protection vary worldwide, we do not transmit your personal data to Michelin group companies or to third-party companies outside of the European Union unless these companies offer the same or similar level of personal data protection as Michelin
For transfers within Michelin, the company has adopted internal rules governing the transfer of personal data from the European Union or European Economic Area. At request, we can provide more information about such transfers.
Transfers of data outside the group are governed by contracts containing the clauses of the European Commission for suppliers established outside the EU to guarantee a similar level of protection as that of your home country.
While we are committed to keeping your personal information secure, the transmission of information online via the internet is not completely secure. We, together with our service providers will do our best to protect your personal information but information provided is at your sole risk.
In relation to web hosting provided by LinkbyNet, information can, in some cases, be transferred outside of the EEA by the companies of the LinkbyNet Group in relation to support operations that will be made from Canada (a country with a sufficient level of protection), Vietnam and Mauritius. These transfers are governed by the LinkbyNet Group’s Binding Corporate Rules.
- 8. Sharing your personal information
The recipients of your personal data are limited exclusively to the people who have a need to know such information to perform their responsibilities.
We may share your personal data as follows:
- Within the Michelin Group
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries to the extent necessary for the same purposes of the initial processing set out in this policy.
- To service providers
Michelin may share your personal data with service providers that Michelin may use to process your request or provide the services. These service providers are contractually obligated to keep the personal data they may have received confidential and secure and to use your personal data only on the basis of our instructions.
- To public authorities
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of the Michelin Group, our customers, or others.
- Other cases
In the event that we sell any business or assets, in which case we may disclose your personal information to the prospective seller of such business or assets.
- 9. How long will personal information be kept by us
As a rule, we will not hold your personal information for any purpose or purposes for longer than is necessary to fulfill the purposes we collect it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see your right to be deleted below for further information.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- 10. Your rights under data protection legislation
Data protection legislation provides you with certain rights when it comes to the processing of your information. These are the right to:
The right to be informed
The right to access your information
The right to correct your information
The right to delete your information
The right to restrict processing
The right to transfer information
The right to object to processing
The right to be informed
You have the right to be informed about how we collect and process your personal information, including who we are, how we use your personal information and your rights in relation to your personal information. We have gathered all the information you need in this privacy notice.
The right of access your information
You have the right to access the personal information we have on you. We can confirm whether or not your information is being processed and provide you with access to your personal information.
The right to correct your information
The right to delete your information
You have the right to request the deletion or removal of your personal information where there is no reason for us to continue to process it. The circumstances in which you can request the right to be forgotten includes, where the information is no longer necessary in relation to the purpose for which it was originally collected or processed and where you have withdrawn your consent to processing.
There are some limited circumstance where the right to be forgotten does not apply – if you want to know, just ask.
The right to restrict processing
You also have the right to ‘block’ or suppress the processing of your personal information in certain circumstances, such as when you requests Michelin to keep the data we would normally delete for the establishment, exercise or defense of legal claims you are involved in. If you request us to suppress your personal information, we will stop any further processing of it except storage.
The right to data portability
If you provided the data to us in a structured, commonly used and machine-readable format and we process it based on your consent or on a contract we have with you, you may ask us to move or transfer your personal information to a different service provider or copy your information for your own purposes.
The right to object
You have the right to ask us not to process your personal information for our legitimate interests, including marketing purposes. We will usually inform you (before collecting your data) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at dataprivacy_EUC@michelin.com. Except for marketing-related processing, we kindly ask you to provide us with details of the grounds relating to your particular situation, so as to assess if we can accommodate your objection or provide details on how we address such grounds.
You can find further information on your data protection rights from the National Supervisory Authority for Personal Data Processing of at http://www.dataprotection.ro/
- 11. What can you do if you’re not happy
We are committed to protecting and respecting your privacy. However, if you’re not happy with how we collect or process your information or just want some further information on your rights, you can contact us in the following ways:
- You can email us at dataprivacy_EUC@michelin.com.
- You can send us a letter to the following address Sos. Bucuresti-Nord nr. 10, Global City Business Park, Cladirea O1, etaj 3, Voluntari, Ilfov.
We will work with you to resolve any issues you may have and aim to answer any question raised by you as soon as possible.
You can also make a complaint to National Supervisory Authority for Personal Data Processing
– further information can be found at http://www.dataprotection.ro/.
- 12. About Data Security
Michelin has implemented measures to protect the privacy, security and integrity of your personal data. Access to personal data is restricted to those employees and service providers who need to know this information and who have been trained to comply with rules on confidentiality.
On Michelin's commercial sites, banking information will be collected for the purposes of effective, legal secure payment processes. These measures may consist of SSL encryption (intended to make the data unreadable to others) during the collection or transfer of confidential data. Said information will be used only for purposes of online payment and will not be retained.
Michelin ensures that your personal data are not altered, damaged or accessed by unauthorized third parties.
We may change our policy from time to time. Any changes we make to this policy in the future will be posted on this page. If you have an online account with us, we may notify you of any changes by email or through your account the next time you log on.